Losing a Client

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Most personal trainers worry at some point about losing clients. If they leave for another gym, another trainer, move out of town, or just decide to stop training it can be a hit–not only to our wallets but also to our egos. There are other circumstances, however, when none of that really matters.

Just a couple of weeks ago, one of my clients passed away. When I began specializing my personal training career to only working with older adults, I knew that the day would come when this would happen. This client had a number of health issues; in his younger years, though, he enjoyed athletic activity and overcame some serious injuries. His long-term outlook was not good. In the short-term, however, his family felt he would enjoy working with a trainer at the fitness center where he lived.

Each client comes with his/her own capabalities and limitations, and he was no different. I enjoyed the challenge of putting together different workouts each week for him. I understood that there might not be room for great improvement in his mobility; at the very least, we would be working to maintain the levels where he was. I was impressed by the effort he put in; I know the workouts were not easy, but athletes almost always love and are up for the challenge.

About a month ago, he called me and told me that he had tested positive for COVID-19 so we would have to skip the session that week. I checked back a week later and his wife said that things look bad. A few days later he was gone. I received a text from a family member with the news, and a thank you for having made a difference in the short time we worked together.

In the fitness world (as in most industries), we talk about the importance of results. With regard to our own health and fitness, we know that there is much we can do to influence our own personal situations. In the end, however, we all succumb to the impermanence of our physical state. Does that mean that the work I do with older adults is in vain…or worse a scam? On the contrary, if I can add independence, value, and fun to someone’s life, this means something. We all know what our end will be; what we do not know is what will happen between now and then. I am proud that I am able to help my clients remain more vibrant, capable, and independent so that they can get the most out of that “between now and then.”

The loss of this client was a humbling experience for me. It makes me realize how crucial it is for me to do my work well. It also taught me that the working with clients is about more than just results or the “business;” it is also about the relationships that can be built and the difference that can be made.

Rest in peace, friend. I imagine you are up there somewhere tossing a football around with friends, no longer limited by the toll that time has taken on your body. Thanks for the time and effort you put into our time together. May your memory be a blessing.

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